Q1. An Ohio insurer denies a claim citing a policy exclusion. The insured requests the insurer’s internal appeal process. According to Ohio Administrative Code, what is the insurer’s maximum timeframe to acknowledge receipt of the appeal?

• ○Within 15 calendar days of receiving the appeal.
• ○Within 30 calendar days of receiving the appeal.
• ○Within 45 calendar days of receiving the appeal.
• ○Within 60 calendar days of receiving the appeal.